HawkEye 360 is currently seeking a System Operations Engineer to join the System Operations team, which is a group of passionate engineers dedicated to maximizing the performance and quality of the end-to-end HE360 system through solving real time problems, system monitoring, and data analytics. The Engineer will work on critical operations tasks, including evaluating the performance of current and future production and R&D systems. The Engineer will prototype dashboards and reports in order to communicate system characterization and performance across the company by combining data from multiple data sources. The Engineer will be expected to understand the processes and procedures implemented by developers to translate and automate custom engineering processes into repeatable tools that can be used by non-experts. The Engineer will work with technical teams to automate the end-to-end order fulfillment process as the company scales. 

HawkEye 360 is looking for a candidate with good problem-solving skills, who is creative and has a passion for working with and developing new innovative technology. 

As the System Operations Engineer, your main responsibilities will be:

• Work closely with System Operations team members to understand their day-to-day challenges, to brainstorm ideas to solve those challenges, and to create working prototype solutions that the team can use. 
• Automate currently-manual QA/QC, scheduling, and monitoring processes by developing scripts, building tools/dashboards, and implementing procedures. 
• Dive deep into the inner workings of our systems and data to understand limitations and opportunities for optimization and improvement. 
• Contribute towards the in-depth study of tradeoffs between improving capacity, latency, and reliability as the constellation scales.  
• Support the operations of the company by becoming conversant with, and recommending improvements to, all internal operational tools.

Your skills and qualifications:
Education and experience:

• 3+ years professional systems engineering or software development experience.
• B.S. in Computer Science, Computer Engineering, Systems Engineering, physics or another technical field with relevant work in programming, data analytics, or quality assurance.
• Particularly strong work experience may be deemed equivalent for candidates with alternative degrees.
• Practical development and/or scripting experience in Python, Java, JavaScript, C/C++, Matlab, etc.
• Demonstrated experience using code version control (ex. Git).

Essential:

• Demonstrated effective automation of manual processes into stable operational tools.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Excellent written and oral communication skills.

Desirable:​​​​​​

• Experience with navigating and querying PostgresSQL or similar databases. 
• Working geospatial knowledge and experience with GIS applications (ArcGIS, QGIS, etc.). 
• Experience in a customer service industry or working in a customer-facing role. 

Salary Range: $90,000 - $140,000 annually

HawkEye 360 offers a compensation package that includes a competitive base salary plus annual performance bonus and benefits. We consider many factors when determining salary offers, such as candidate's work experience, education, training & skills, as well as market and business considerations. We are also open to considering candidates with experience and qualifications at a different level than required in a job posting, which may affect the compensation package offered.

Company Overview:
HawkEye 360 is delivering a revolutionary source of global knowledge based on radio frequency (RF) geospatial analytics to those working to make the world a safer place. The company operates a commercial satellite constellation that detects, geolocates, and identifies a broad range of signals & behaviors. We employ cutting edge AI techniques to equip our global customers with high-impact insights needed to make decisions with confidence. HawkEye 360 is headquartered in Herndon, Virginia.

HawkEye 360 is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.

To all recruitment agencies: HawkEye 360 does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, HawkEye 360 employees or any other organization location. HawkEye 360 is not responsible for any fees related to unsolicited resumes.